Refund policy

Return & Refund Policy – Naso Lify

At Naso Lify, we want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Return Eligibility
You may request a return within 7 days of receiving your order.
To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in original packaging

  • Proof of purchase (order number or receipt) is required

2. Non-Returnable Items
The following items cannot be returned:

  • Used or worn baby clothes

  • Opened or used baby toys

  • Items purchased on sale or clearance

  • Hygiene-related items (e.g., bibs, undergarments)

3. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos as proof
    We will offer a replacement or full refund at no extra cost.

4. Refund Process
Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be issued via your original payment method

5. Cash on Delivery (COD) Orders
For COD orders, refunds will be issued via:

  • Bank transfer, or

  • Store credit (as preferred)

6. Return Shipping

  • Customers are responsible for return shipping costs

  • Shipping charges are non-refundable

7. Order Cancellation
Orders can be canceled within 12 hours of placing the order. After that, the order may already be processed.

8. Exchanges
We only replace items if they are defective, damaged, or the wrong product was delivered.

9. Contact Us
For returns and refunds, contact us at:
Email: [contact@nasolify.com]
Phone: [9542646869]